🏰 General Terms and Conditions – Dream’s Shop DLP
Version dated November 2, 2025
Business status: French micro-enterprise
💼 1. Preamble and Scope
Dream’s Shop DLP is not a conventional online store: we provide a Personal Shopper service.
Each order constitutes a personalized assignment carried out at the customer's request (research, travel, purchasing, collection, preparation and shipment of items).
These General Terms and Conditions (GTC) govern sales and services provided through the website.
By placing an order, the customer unconditionally accepts the GTC in force on the date of the order.
🪄 2. Service Provider Details
Trading name: Dream’s Shop DLP
Business status: French micro-enterprise – Personalized shopping services and provision of items purchased on the customer's behalf
Registered business address: 3 E Chemin de Crécy – 77100 Nanteuil-lès-Meaux – France
Email: dreams.shop.DLP@hotmail.com
SIRET registration number: 75398817900036
Dream’s Shop DLP is not an official distributor of The Walt Disney Company / Disneyland Paris and does not represent any of their entities.
Trademarks and visual materials remain the property of their respective owners.
Photographs are for illustrative purposes only (colors, packaging, pattern placement, etc. may vary).
🎁 3. Nature of the Service and Availability
Dream’s Shop DLP acts as an appointed service provider to select and purchase authentic products, subject to in-store availability, notably from official retail stores at Disneyland Paris, Walt Disney World, Shanghai and Tokyo.
We do not hold our own inventory: availability depends entirely on stock at the point of sale when the purchase is made.
✨ Limited-Edition Products
For limited-edition items or special releases:
- Availability is never guaranteed until we confirm it.
- Final confirmation is provided only once the item has actually been purchased.
- Limited-edition products cannot be returned or exchanged, except where a significant defect is established upon receipt (supporting evidence must be provided within 48 hours).
If an item is unavailable, an alternative or a refund for items we were unable to obtain (excluding service fees) will be offered.
Dream’s Shop DLP cannot be held responsible for price changes, purchase limits or commercial decisions made by third-party stores.
🧾 4. Orders and Acceptance
Placing an order constitutes acceptance of these GTC and authorization for Dream’s Shop DLP to carry out the assignment.
The products offered comply with French legislation and European standards.
Orders become binding once payment has been received in full.
In the event of an obvious error (price, description or availability), Dream’s Shop DLP reserves the right to cancel the order and issue a full refund.
💶 5. Prices, Payment and Service Fees
💳 Payment Methods
Bank card – PayPal – PayPal Pay in 4
Payment is due when the order is placed.
Prices are shown in euros, inclusive of all applicable taxes.
🧾 Service Fees
Dream’s Shop DLP charges a separate service fee, set by default at 5% of the total amount, or a specific flat fee for certain products (particularly limited editions).
This charge is clearly itemized on the invoice.
📦 What the Fees Cover
Service fees compensate us for:
- Product research and monitoring (release dates, purchase limits and queues);
- Travel and waiting time;
- Purchasing items and advancing the funds;
- Preparation and packaging;
- Administrative management and customer follow-up.
🚫 Non-Refundable Nature
Once the assignment has begun (monitoring, travel, an attempt to purchase or an actual purchase), the service fees are definitively earned by Dream’s Shop DLP and cannot be refunded, even if the item is unavailable through the fault of a third-party supplier.
🚚 6. Shipping, Carriers and Delivery Times
Products are shipped to the address provided when placing the order.
Available carriers: Mondial Relay, La Poste and Happy Post.
Shipping charges are calculated according to the parcel's total weight and stated before payment.
⏱️ 6.1 – Dispatch Time
Dream’s Shop DLP undertakes to process and dispatch orders within an indicative average period of 15 business days, subject to actual product availability and successful completion of the Personal Shopper assignment.
🛫 International Trips
To regularly offer exclusive merchandise from international parks (Walt Disney World, Tokyo Disney Resort, Shanghai Disney Resort, etc.), Dream’s Shop DLP travels abroad several times a year (on average three to four times).
During these periods, dispatch may be delayed by an additional 15 days to allow for our return to France and the logistical processing of orders.
This information is systematically communicated through our official social media accounts and/or website before each trip.
Dream’s Shop DLP makes every effort to organize operations efficiently and ensure that orders are received within the announced timeframes.
📬 6.2 – Delivery Time
Delivery generally takes 3 to 6 business days after dispatch, depending on the carrier.
Dream’s Shop DLP cannot be held responsible for delays or losses beyond its control.
📦 6.3 – Delivery to a Collection Point and Customer Responsibility
For deliveries to a collection point, the customer must track and collect the parcel within the required timeframe.
Failing this, Dream’s Shop DLP will select the nearest collection point.
The customer is fully responsible for tracking and collecting the parcel.
If a parcel is returned because it was deliberately not collected, the address was incorrect, or the customer failed to collect it:
- The assignment will be deemed fully completed;
- No refund (for items or service fees) will be made;
- The customer must pay the costs of reshipping.
A new shipment may be arranged once the additional shipping charges have been paid.
In accordance with Article L216-2 of the French Consumer Code, the risk of loss or damage passes to the customer as soon as the parcel is handed over to the selected carrier.
🔁 7. Returns, Withdrawal and Cancellation
7.1 – General Principle
In accordance with Article L221-28 of the French Consumer Code, the right of withdrawal does not apply to personalized services performed at the customer's request.
7.2 – No Returns or Exchanges
Items purchased through Dream’s Shop DLP cannot be returned or exchanged, except in the event of:
- A significant defect upon receipt; or
- A severely damaged parcel (photographic evidence must be provided within 48 hours).
Textile items, limited-edition items and personalized products cannot be returned or refunded.
7.3 – Cancellation Before Dispatch
If an order is cancelled before dispatch, a flat deduction of 30% of the total amount may apply.
This covers:
- Travel;
- Research and administrative management;
- Storage, preparation and customer communication.
Any remaining balance will be refunded within 10 business days following approval.
7.4 – Exceptional Returns
Returns may only be considered within 10 days of receipt for products that:
- Have not been worn or used;
- Are in their complete original packaging; and
- Have received prior written approval from Dream’s Shop DLP.
Any return made without prior approval will be refused or sent back to the customer.
📦 Return Shipping Costs
In accordance with Article L221-23 of the French Consumer Code:
“The consumer shall bear the direct cost of returning the goods.”
Accordingly, return shipping costs are the customer's sole responsibility, except where a proven error is attributable to Dream’s Shop DLP (for example, an incorrect item or a defect acknowledged after inspection).
Dream’s Shop DLP cannot be held responsible for loss or damage occurring when the customer ships a return; the customer is responsible for choosing a secure and trackable shipping method.
🕓 8. Pre-Orders
Pre-orders are available for certain upcoming products.
8.1 – Right of Withdrawal
A 14-day withdrawal period applies from the date of the order, provided that the assignment has not yet begun.
After this period, no refund is possible.
8.2 – Timeframes and Unforeseen Events
Dream’s Shop DLP dispatches items within a maximum period of 6 months.
Delays may occur (production, quotas, strikes, etc.).
Customers are informed by email of the new estimated timeframe.
No compensation may be claimed before the statutory deadline has been exceeded.
8.3 – Pre-Order Cancellation
In the event of permanent unavailability, the customer will receive a full refund of the item's price, excluding service fees.
📦 9. Receipt and Inspection
The customer must inspect the condition of the parcel upon receipt.
Any issue must be reported:
- To the carrier at the time of delivery; then
- To Dream’s Shop DLP within 48 hours (service-client@dreams-shop-dlp.com), with photographs/videos.
After this period, no claim will be accepted unless a hidden defect is established.
⚖️ 10. Limitation of Liability
10.1 – General Principle
Dream’s Shop DLP operates as an independent service provider.
It cannot be held liable for:
- Products being out of stock or changes decided by a third party;
- Delays, losses or damage attributable to the carrier;
- Incorrect information supplied by the customer; or
- Improper use of products.
Dream’s Shop DLP is subject to an obligation to use reasonable efforts, not an obligation to achieve a specific result.
10.2 – Sizes, Colors and Differences in Appearance
Dream’s Shop DLP draws the customer's attention to the following:
Sizes for clothing and accessories are those provided by the official manufacturers.
Dream’s Shop DLP is not involved in designing or fitting the items.
The customer is therefore solely responsible for choosing the correct size, and no exchange or refund will be granted if the wrong size is selected.
Colors, visual renderings and shades displayed on the website, social media or any digital medium may vary slightly due to screen settings, lighting or production batches.
These differences do not affect the product's conformity and do not give rise to a right of return or a claim.
Nevertheless, Dream’s Shop DLP undertakes to provide accurate descriptions and actual photographs wherever possible, in order to ensure transparent information.
🌧️ 11. Force Majeure
Neither party may be held liable in an event of force majeure (Article 1218 of the French Civil Code).
Examples include strikes, blockades, pandemics, severe weather, park closures, travel restrictions, etc.
The service may then be postponed or suspended without compensation.
📸 12. Intellectual Property
All texts, photographs, videos and visual materials on the website are the exclusive property of Dream’s Shop DLP.
Any unauthorized reproduction or distribution is prohibited.
The Disney®, Disneyland Paris® and Walt Disney World® trademarks and related elements remain the property of The Walt Disney Company.
Dream’s Shop DLP is neither affiliated with nor approved by these companies.
🤝 13. Respect for and Protection of the Service Provider
Dream’s Shop DLP maintains courteous and professional communication.
Customers undertake to do the same.
Any abusive, defamatory or harassing behavior (including on social media) may result in:
- A report to the relevant platforms; and
- Where necessary, legal proceedings for public defamation (Article 29 of the French Law of July 29, 1881).
The business reserves the right to refuse future orders in cases of abuse or fraud.
⚖️ 14. Disputes and Applicable Law
In the event of a dispute, the customer must contact service-client@dreams-shop-dlp.com to seek an amicable resolution.
If no agreement is reached, the dispute may be referred to a consumer mediator (Article L612-1 of the French Consumer Code) or, failing that, to the competent court within the jurisdiction of Meaux (Seine-et-Marne, France).
These GTC are governed by French law.
Use of PayPal
Payments made through PayPal relate exclusively to a Personal Shopper service and not to the sale of goods held in stock.
In accordance with PayPal's terms for services, the assignment is deemed to have begun as soon as the order is confirmed.
Consequently, a dispute filed on the grounds of “item not received” does not apply while the service is being performed.
💬 15. Customer Service – Contact and Assistance
Because a little extra service magic always makes a difference ✨
The Dream’s Shop DLP team is available to answer your questions, provide information and help you track your orders.
📧 By email: dreams.shop.DLP@hotmail.com
🌐 Through our website: via the “Contact” section at dreams-shop-dlp.com
🕓 Opening Hours:
Monday to Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 1:00 p.m.
🚫 Closed on Sundays and public holidays
We respond to all messages with care and a friendly attitude 💫
Outside opening hours, requests are handled as soon as our customer service reopens.
📍 Last updated in Nanteuil-lès-Meaux on November 2, 2025